Keystone Roofing & Driveways
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    Privacy Policy

    Last updated: March 2026

    1. Who We Are

    Keystone Roofing & Driveways operates from Conway House, Hanley, Stoke-on-Trent, ST1 1HL. When we refer to "we," "us," or "our" in this policy, we mean Keystone Roofing & Driveways.

    2. Information We Collect

    We collect the following personal information when you contact us through our website, by phone, or by email:

    • Your name
    • Email address
    • Phone number
    • Property address (when relevant to a quote or project)
    • Details of your enquiry or project requirements

    3. How We Use Your Information

    We use your personal information to:

    • Respond to your enquiry and provide quotes
    • Schedule and manage projects
    • Communicate about ongoing work
    • Issue guarantees and warranty documentation
    • Follow up on completed work for quality assurance

    We do not use your information for marketing purposes unless you specifically opt in. We never sell, rent, or share your personal information with third parties for their marketing purposes.

    4. Legal Basis for Processing

    We process your personal data on the following legal bases:

    • Contractual necessity: To fulfil our obligations under a contract with you (e.g., providing a quoted service).
    • Legitimate interests: To respond to enquiries and manage our business operations.
    • Consent: Where you have given specific consent for us to contact you.

    5. Data Retention

    We retain your personal information for as long as necessary to fulfil the purposes outlined above. For completed projects, we retain contact details and project records for the duration of any applicable guarantee period, plus one additional year.

    6. Your Rights

    Under UK data protection law (UK GDPR), you have the right to:

    • Access the personal data we hold about you
    • Request correction of inaccurate data
    • Request deletion of your data (where applicable)
    • Object to processing of your data
    • Request restriction of processing
    • Data portability

    To exercise any of these rights, contact us at info@keystoneroofer.co.uk or call 07498 530569.

    7. Cookies

    Our website uses essential cookies required for the site to function. We do not use tracking cookies or third-party analytics that identify individual users.

    8. Contact

    For any questions about this privacy policy or your personal data, contact us at:

    Keystone Roofing & Driveways
    Conway House, Hanley
    Stoke-on-Trent, ST1 1HL
    Email: info@keystoneroofer.co.uk
    Phone: 07498 530569

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